Shipping Policy

Thank you for your interest in the mabelsandmoss.com experience. We are dedicated to ensuring your thoughtfully chosen items arrive with care and reliability. This policy outlines our shipping processes and commitments.

1. Order Processing
All orders are carefully hand-checked and prepared at our studio. Please allow standard business days for us to process your order before it is dispatched for shipping. You will receive an order confirmation email immediately upon purchase, followed by a second notification with tracking details once your parcel is on its way.

2. Shipping Destinations
We currently ship to a curated list of countries. Shipping availability and options will be automatically calculated and displayed at checkout based on your delivery address. We are continuously evaluating opportunities to bring our collection to more locations.

3. Shipping Methods & Delivery
We partner with trusted logistics carriers to deliver your order. Depending on your location, you will be presented with various shipping tiers at checkout, ranging from standard to expedited services. Delivery timelines commence once the order has been dispatched from our studio and are subject to the carrier’s transit times and any processing required by local customs authorities.

4. Shipping Charges
Shipping costs are calculated in real-time at checkout based on your delivery destination, the selected service level, and the total weight/dimensions of your order. Any applicable charges will be clearly itemized before you complete your transaction.

5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey. Please use this tool for the most current delivery status.

6. Customs, Duties, & Import Taxes
For orders shipped internationally, please be aware that they may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to mabelsandmoss.com. We are unable to predict or control these charges. We recommend contacting your local customs office for more information as policies vary by country.

7. Incomplete or Incorrect Addresses
To ensure timely delivery, please double-check that your shipping address is complete and accurate at the time of order. We are not responsible for parcels delayed or lost due to incorrect or insufficient addresses provided by the customer. If a parcel is returned to us due to an address error, we will contact you to arrange re-shipment, which may incur additional fees.

8. Damaged or Lost in Transit
While we take great care in packing your items, we understand that issues can occur during transit. If your order arrives damaged, please contact us immediately via the form on mabelsandmoss.com with your order number and photographic evidence. We will work promptly with the carrier to resolve the issue.
In the rare event that your tracking information indicates a parcel is lost, please notify us. We will initiate an investigation with the carrier and keep you informed throughout the process.

9. Policy Updates
We reserve the right to update this shipping policy at any time. The most current version will always be posted on this page at mabelsandmoss.com.

For any shipping-related questions not addressed here, please do not hesitate to contact our customer care team through our website. We are here to help.

Thank you for allowing us to be part of your journey toward a more nurtured and natural home.