Frequently Asked Questions (FAQs)
1. What is mabelsandmoss.com?
We are a curated online destination dedicated to bringing the calming, authentic essence of nature into everyday life. We offer a thoughtful selection of homewares, personal care items, and gifts designed to create serene spaces and meaningful rituals.
2. Where do you ship?
We currently offer shipping to a select list of countries. At checkout, you can enter your location to see if we deliver to your area. We are working to expand our reach and appreciate your patience.
3. What are my shipping options?
We offer several shipping tiers to suit your needs, from standard to expedited delivery. The available options and associated costs will be clearly calculated and displayed for you at checkout before you complete your purchase.
4. How long will my order take to arrive?
Processing times and shipping durations vary depending on your location and the items ordered. You will receive a confirmation email with tracking information once your order is on its way, allowing you to monitor its journey to you.
5. What is your return and exchange policy?
We want you to be completely happy with your purchase. We accept returns and exchanges for items in new, unused condition within a specified period from delivery. Please visit our dedicated Returns & Exchanges page on mabelsandmoss.com for full details on how to initiate a request.
6. How do I track my order?
Once your order is shipped, you will receive an email notification containing your tracking number and a link to monitor your package’s progress.
7. How are your products sourced and made?
Mindful sourcing and ethical considerations are at our core. We partner with artisans and producers who share our values, prioritizing sustainable materials, responsible production methods, and high-quality, natural ingredients wherever possible. You can find more details about our ethos on our website.
8. Are your products suitable for sensitive skin?
Many of our personal care products are formulated with gentle, botanical ingredients. However, as individual sensitivities vary greatly, we recommend reviewing the full ingredient list provided for each product and conducting a patch test if you have known allergies or reactive skin.
9. Do you offer gift wrapping or messaging?
Yes! We believe in the beauty of giving. You can select a gift wrapping option at checkout and include a personal message, which we will handwrite on a card for the recipient.
10. How can I stay updated on new arrivals and offers?
The best way to stay connected is by subscribing to our newsletter at the bottom of our homepage on mabelsandmoss.com. You’ll be the first to know about new collections, exclusive offers, and insights into our world.
11. How can I get in touch with your customer service team?
For any questions not covered here, please reach out to us through the Contact Form on our website at mabelsandmoss.com. Our dedicated team aims to respond to all inquiries promptly.
12. My question isn’t listed here.
We’re here to help! For any further assistance, please contact us directly via the form on our website at mabelsandmoss.com.